Qualifications

• A minimum of a high school graduate or equivalent is required
• Strong computer skills required
• Knowledge, Skills and Abilities Ability to handle a multi-line phone system
• Ability to multitask while maintaining connections with customers
• Ability to operate various computer programs including Microsoft Office e-mail, word processing, publisher and Excel spreadsheets
• Ability to lift up to 25 pounds
• Knowledge of confidentiality rules regarding the protection of older adult's personal information
• Ability to maintain good personal hygiene
• Strong interpersonal communication

Responsibilities

• Directs and coordinates customer service activities for Commission on Aging and Senior Center which includes answering phones, greeting customers and monitoring attendance at activities and meal sign in
• Provides general clerical support to all staff
• Essential Duties Serves as the main staff member to answer incoming phone lines and route calls to appropriate staff members
• Greets customers entering agency
• Reviews customer's requests for information and/or assistance and directs them to the appropriate staff member
• Serve as the main staff member accountable for the receipt of program income, contributions and other monies as needed along with the Office Manager
• Responsible for the daily Congregate Meal program registration, sign in and receipt of monies
• Enroll new participants
• Ensures accurate sign in of meals
• Contacts customers that have missed meals and/or activities to ensure their well-being
• Signs up customers for events, classes, activities and makes appointments for programs
• Makes reminder phone calls for upcoming classes, programs and activities
• Provides data entry for daily Congregate and Home Delivered meals and Activities including participants, counts, in-kind hours and Congregate NAPIS registration
• Provides editing/proofing of documents
• Assists Office Manager with secondary checks on payroll, deposits and accounts payable
• Accepts donations based on the Donation Guidelines set by the Director
• Creates and sends thank you letters to those making donations
• Prepares mailings
• Prepares monthly distribution of the Senior Gazette
• Provides clerical assistance to staff when needed
• Maintains current events advertised on Senior Center marquee signs both inside and outside building
• Solicits feedback from participants coming to/from programs and activities to ensure satisfaction and to obtain information for improving repeat events
• Assists Office Manager with directing and training office volunteers
• Provides daily volunteer recognition as work is being done by volunteers
• Provides volunteer scheduling services for Managers
• Manages lobby resource information for COA staff including brochures and other information on programs available to older adults in Crawford County
• Maintains participant confidentiality only sharing information with appropriate COA staff on an as needed basis
• Keeps the Director informed of participant and volunteer concerns as they arise
• Observes safety and security procedures for the protection of employees, participants and volunteers
• Participate in meetings and training as required
• Provides reception coverage in the absence of other Receptionist
• Other duties as assigned by the Director