Qualifications

• Customer-Centric Mindset: You go above and beyond to deliver exceptional service, building trust and loyalty with every interaction
• You understand that the customer experience is at the heart of everything we do
• Driver’s License & Safe Driving Record: Must be at least 21 years old with a valid driver’s license, a clean driving record, and reliable transportation
• DOT Compliance: Meet all Department of Transportation (DOT) requirements, including a physical exam
• Educational Requirements: High school diploma, GED, or military service required
• Strong Customer Service Skills: Ability to work independently while maintaining a team-oriented mindset and providing excellent customer service
• Tech-Savvy: Comfortable using and learning new technologies to enhance operational efficiency and improve customer experience
• Physical Stamina: Capable of lifting, carrying, and pushing up to 50 lbs., with the ability to remain on your feet for extended periods

Benefits

• Every day is different: Whether you're training, riding along, or covering a route, no two days look the same
• A path to career growth: This position is your gateway to a full-time commissioned Route Service Representative role
• Make a direct impact: You’ll be out in the field supporting our customers face-to-face
• Competitive Compensation: Competitive salary, 401(k) with company match, profit sharing, health and life insurance, paid time off, employee discounts, tuition reimbursement, and more
• Training & Development: Formal training through our SCP program to set you up for success as an RSR
• Career Development: Continuous training and growth opportunities
• Company Culture: A supportive and inclusive workplace rooted in a strong sense of community
• Stability & Work-Life Balance: Monday–Friday daytime schedule, no nights or weekends
• Inclusive Culture: A diverse and inclusive work environment that values a variety of backgrounds and perspectives

Responsibilities

• As an RT, you’ll receive hands-on training through our robust, blended learning programs while supporting daily operations and preparing to transition into a full-time Route Service Representative (RSR) role
• You’ll assist with deliveries, service, and route coverage while learning multiple customer accounts
• This is a dynamic opportunity ideal for someone eager to grow, customer-focused, and ready to build a strong foundation in a field-based service role
• Participate in UniFirst’s Service Certificate Program: Engage in a hands-on training program designed to prepare you for a Route Service Representative (RSR) role
• Support Daily Operations: Assist our service team by loading and unloading route trucks, ensuring each day begins with accuracy and efficiency
• Deliver Consistent, Reliable Service: Transport clean garments and products to customers and return soiled items, providing dependable and timely service with every stop
• Provide Route Coverage When Needed: Step in during RSR absences to manage established routes, upholding UniFirst’s high standards of service and professionalism
• Represent UniFirst on the Road: Operate a company walk-in truck along designated routes, delivering exceptional service and reinforcing strong customer relationships
• Engage in a Physically Active Role: Work across both indoor and outdoor environments that require energy, attention to detail, and a commitment to safety
• Contribute to Service Department Success: Play a vital role in delivering outstanding service, building customer relationships, and driving the success of our Service Department
• Maintain a Predictable Schedule: Enjoy consistent Monday–Friday daytime schedule with no nights or weekends
• Time Management & Route Efficiency: Ability to manage your time effectively to stay on schedule, make prompt deliveries, and complete tasks with precision
• You understand how to balance urgency with quality service, ensuring each stop along your route is handled efficiently and professionally
• Dependability, Collaboration & Communication: You take pride in showing up on time, following through on your responsibilities, and representing UniFirst with professionalism and integrity
• You work closely with teammates and leadership to ensure smooth daily operations, resolve issues quickly, and deliver great service
• Your consistency and teamwork help drive success every day